In these T&Cs, if we say “we”, “our”, or “Grosvenor”, we mean either Grosvenor Casinos Limited (Company Number 00877080), Grosvenor Casinos (GC) Limited (Company Number 08306157) or the Gaming Group Limited (Company Number 04522448). If we say “you”, “your”, or “Customer”, we mean any individual visiting a Grosvenor casino.
Effective from 8 July 2024
1.1 We are committed to protecting and respecting your privacy. This Policy explains the basis on which personal information we hold about you in respect of our retail venues will be processed by ourselves and others.
1.2 Our casinos are operated by Grosvenor Casinos Limited, Grosvenor Casinos (GC) Limited and The Gaming Group Limited (together ‘Grosvenor Casinos’). Grosvenor Casinos is the data controller and complies with all applicable data protection laws.
1.3 Grosvenor Casinos is a member of The Rank Group Plc group of companies (‘Rank Group’) which operates gaming venues in Europe and digital gaming sites, including the Bella Casino, Enracha, Luda Bingo and Mecca Bingo brands.
2.1 Personal information is collected during the registration process, from your activity in-Club and when you communicate with us in person or by telephone, e-mail or otherwise (and we may record such communications).
2.2 We may also obtain personal information from third parties such as Experian and public sources, including social media. This may include information to check your age, identity, source of funds and to prevent fraud or other illegal activities.
2.3 We may combine some aspects of the information you give to us with the information we collect about you.
2.4 We use CCTV cameras throughout our premises and these may capture images of you while you are there.
Types of Information
2.5 The information you give us or that we may collect may include your name, age, gender, date of birth, image, address, telephone number, e-mail address, bank details and other identity and source of funds information.
How we may use that information
2.6 Personal information given by you or collected by us will be used for the purposes listed below. We will only collect and retain it to the extent that it is required for these purposes.
These purposes are to:
3.1 You may from time to time be asked to give your consent to your information being used for specific purposes, including marketing.
3.2 If you wish to alter your consent preferences at any time please notify us by e-mail to support@grosvenorcasinos.com or speak to a receptionist. It may take us a short time to action these preferences.
4.1 We may share your personal information with any member of the Rank Group for administrative purposes.
4.2 We may also share your personal information in the manner set out below:
5.1 You have the following rights over the way we process personal information relating to you. We aim to respond without undue delay, and within one month at the latest:
Where we transfer your personal information outside of the EEA, we have agreements in place with those parties which include standard data protection clauses to ensure that appropriate safeguards are in place to protect your personal information.
We will cease use of your personal information for marketing purposes no more than two years after your last transaction with us. We typically retain your personal information for seven years from when our relationship ends us to satisfy our regulatory obligations, including anti-money laundering regulations. If we hold any information relating to problem gambling matters or any suspension or termination of your account, we may hold this for a longer period, as we reasonably deem necessary.
We will take all reasonable technical and organisational precautions to prevent the loss misuse or alteration of your personal information. Please be aware that, although we endeavour to provide reasonable security for information we process and maintain, no security system can prevent all potential security breaches.
We may make changes to this Policy at any time. Any significant amendments will be notified to customers by a notice displayed in Reception for a period of 14 days and by display of the revised House Privacy Policy.
If you have any questions or requests please contact us at:
Telephone number: 0800 083 1990
E-mail: support@grosvenorcasinos.com
Registered office: Grosvenor Casinos, TOR, Saint Cloud Way, Maidenhead, Berkshire SL6 8BN
Last updated on: 26 May 2018